returns and Refunds Policy

Thank you for choosing our site for your online shopping. We are committed to providing you with a satisfying and worry-free shopping experience. To ensure your complete satisfaction, please read our returns and refunds policy:

1. Returns policy :

• We accept returns under the following conditions:
  • Items must be returned within 30 days of receipt.
  • Items must be unused, in their original condition and in their original packaging.
  • Returned items must be accompanied by the original receipt or proof of purchase.
  • Some items, such as hygiene products or personalized items, may not be eligible for returns. Please consult the product page for details.

2. Returns Process:

• To make a return, please contact our customer service team with your order information and the reason for the return.
• Our customer service team will guide you through the returns process and provide you with all necessary assistance.
• Please note that you are responsible for return shipping costs, unless the item is defective or the order is incorrect.

3. Refund policy:

• Once we have received and inspected the returned items, we will issue a refund according to the original method of payment.
• The refund amount will include the purchase price of the items, but will not include the original shipping charges (if any).
• Refund processing times vary depending on your bank and the payment method used, but generally take up to 7 working days.

4. Quality Problems and Defective Items:

• If you receive items with defects or quality problems, please contact us immediately.
• Once we have verified the problem, we will offer you a replacement or a full refund, and we will cover the return shipping costs.

5. Special circumstances:

• For special cases such as personalized items or gift cards, our returns and refunds policy may be adjusted. Please contact our customer service department for more information.

We are committed to your satisfaction and strive to provide exceptional customer service. If you have any questions or concerns, please do not hesitate to contact us. Thank you for your trust and loyalty.